FAQ's
1. What are the special lighters you sell?
Our lighters are unique and high-quality lighters, available in a variety of designs, colors, and features. We offer lighters with advanced technologies such as adjustable flames, windproof lighters, and lighters for smokers, among others.
2. How can I order lighters?
Simply browse our website, choose the lighters you'd like, add them to your cart, and complete the checkout process through our secure payment system.
3. Do you ship worldwide?
Yes, we offer international shipping to all countries. Just select your country during the checkout process and you will see the available shipping options.
4. How long does it take to ship my order?
Your order will be shipped within 1-3 business days after confirmation. Delivery time depends on the destination, and in most cases, it will arrive within 2-4 weeks.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor the shipment through the courier company.
6. Do you offer a warranty on your products?
We offer a warranty on products in case of manufacturing defects or faults. If you encounter an issue, please contact us and we will do our best to resolve the problem.
7. Can I return or exchange a lighter?
Your satisfaction is important to us! If you're not happy with your product, we offer a refund within 30 days of receiving your order, provided the item is unused and in its original packaging.
8. Do you have discounts or coupons?
Yes! We occasionally offer discounts and special deals. You can sign up for our newsletter to receive updates on exclusive offers and promotions.
9. Can I buy lighters in bulk?
Absolutely! If you're interested in purchasing lighters in large quantities (for gifts, events, or businesses), feel free to contact us directly for a personalized quote.
10. Are your lighters safe to use?
Yes! All our lighters are made from high-quality materials and have passed safety inspections. However, please use them with care and keep them out of reach of children.
11. How can I contact customer service?
You can contact us through the contact form on our website or email us at info@lightersluxe.com. Our customer service team will be happy to assist you with any questions or requests.